ONEIC'S Financial Services for Utility Consumers began its operations at the inception of the company in 1978, at which time service was provided all over the Sultanate of Oman with the exception of Muscat and Dhofar.

Between 1978 and 1992, when the last contract was handed over to the Ministry of electricity & Water, ONEC successfully completed billing contracts in the regions of Batinah, Sharqia, Dakhlia, Dhahira, Musandam & Masirah.

In 1997, ONEIC re-entered the field by winning the Dhofar Electricity contract through an open tender.

Financial Services(Meter Reading & Billing)

The department's exceptional performance in providing financial utility services for the Dhofar region has been greatly applauded by the consumers, financial institutions and, above all, by virtue of its innovative methods of dealing with the consumer queries, collection, recording and procession of bills.

The Department Offers:

• Fully computerized, state-of-art billing system
• Full-time, dedicated and fully equipped help desk facilities for solving consumers' queries immediately
• Computerised duplicate billing system
• Strong and dedicated recovery teams
• Bar Code bills
• On-line, point of pay, auto credit machnies at cas counters in Salalah, a first in Oman for the benefit of Dhofar's utility consumers

Going beyond the requirements of the contract, ONEIC has established six additional collection centers in remote areas of Dhofar at Wadi Aara, (200 km from Salalah), Deemit (220 km), Keebot (260 km), Shaleem (375 km), Shawemia (415 km) and Sherbatat (450 km).

These long distance centers solve consumers' problems and attend to their queries at their very doorstep.

Due to our excellent performance, the Ministry of Housing, Electricity and Water has awarded a contract for three years, for meter reading, billing and collection of payments from consumers of electricity and water in the regions of Al Batna, Al Sharqia, al Dakhliya and Al Dahira/Masandam. The Value of the contract is about RO 8.5 million. The number of consumers is around 300,000.

Recognizing our excellent performance, the Dhofar Power Company has awarded a contract for meter reading, billing and collection of bills for electricity consumers in Salalah for six years starting from March 2003. The estimated value for the contract is RO 4 million.